Iskender, Ali; Sirakaya-Turk, Ercan; Cardenas, David - In: Consumer Behavior in Tourism and Hospitality 18 (2023) 4, pp. 587-605
Purpose This paper aims to systematically explore the experiences of restaurant patrons with quick response (QR) code menus during the pandemic to extract insights pertaining to the acceptance of technology adoption in service settings for the post-COVID era. Design/methodology/approach COVID-19...