Da Silveira, Giovani; Slack, Nigel - In: International Journal of Operations & Production Management 21 (2001) 7, pp. 949-964
The concept of the “trade‐off” is increasingly seen as central to operations strategy because it forms the foundation of how we conceptualise the improvement process. A case‐based methodology is employed to explore managers’ cognition regarding the idea of operations trade‐offs....