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  • Search: person:"Smith, Jeffery S."
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Year of publication
Subject
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Customer satisfaction 8 Dienstleistungsqualität 8 Kundenzufriedenheit 8 Service quality 8 Beziehungsmarketing 5 Relationship marketing 5 Beschwerdemanagement 4 Complaint management 4 Consumer behaviour 4 Konsumentenverhalten 4 USA 4 United States 4 Firm performance 3 Green marketing 3 Lieferkette 3 Supply chain 3 Unternehmenserfolg 3 Öko-Marketing 3 Arbeitszufriedenheit 2 Contingency theory 2 Customer service 2 Customer-employee interface 2 Dyadic fit 2 Innovation 2 Job satisfaction 2 Kundenservice 2 Lieferantenmanagement 2 RFID 2 Service experience 2 Social network 2 Soziales Netzwerk 2 Structural equation modelling 2 Supplier relationship management 2 Triadic fit 2 Ablauf 1 Betriebliche Wertschöpfung 1 Bibliometrics 1 Bibliometrie 1 Business network 1 Business start-up 1
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Online availability
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Undetermined 19 Free 1
Type of publication
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Article 41
Type of publication (narrower categories)
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Article in journal 21 Aufsatz in Zeitschrift 21 research-article 4
Language
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English 31 Undetermined 10
Author
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Smith, Jeffery S. 40 Karwan, Kirk R. 8 Fox, Gavin L. 6 Gleim, Mark R. 6 Cronin, J. J. 5 Liu, Xiaojin 5 Ramirez, Edward 5 Shockley, Jeff 5 Lee, Lorraine 4 Markland, Robert E. 4 Cronin, J. Joseph 3 Fiedler, Kirk D. 3 Lee, Lorraine S. 3 Nagy, Paul F. 3 Wolter, Jeremy S. 3 Anderson, Sidney 2 Anderson, Sidney T. 2 Andrews, Demetra 2 Bock, Dora 2 Brusco, Michael 2 Brusco, Michael J. 2 Gleim, Mark 2 Kettinger, William J. 2 Kou, Ying 2 Martinez, Jennifer Dawn 2 Bacile, Todd J. 1 Cardon, Melissa S. 1 Cook, Kirsten A. 1 Fredendall, Lawrence D. 1 Giebelhausen, Michael 1 Huston, G. Ryan 1 Jr, J. Joseph Cronin 1 Kinney, Michael R. 1 Mackey, Jeremy 1 McMullen, Jeffery S. 1 Merrick, Jason R. W. 1 Park, Sung-Hee "Sunny" 1 Park, Sung-hee "Sunny" 1 Park, Sung-hee Sunny 1 Ponsignon, Frédéric 1
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Published in...
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA 5 Decision Sciences 3 International Journal of Operations & Production Management 3 International journal of production economics 3 Journal of retailing 3 Journal of service research : JSR 3 Journal of the Academy of Marketing Science 3 Decision sciences 2 Journal of Service Management 2 Managing service quality : MSQ ; an international journal 2 Operations management research : OMR ; advancing practice through theory 2 Decision sciences : DS 1 Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group 1 International Journal of Production Economics 1 Journal of Operations Management 1 Journal of business research : JBR 1 Journal of business venturing 1 Journal of service management 1 Journal of strategic marketing 1 Production and operations management : an international journal of the Production and Operations Management Society 1 Production and operations management : the flagship research journal of the Production and Operations Management Society 1
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Source
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ECONIS (ZBW) 21 OLC EcoSci 10 Other ZBW resources 9 RePEc 1
Showing 1 - 10 of 41
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How much do customer ordering practices drive medical supplies distribution (in)efficiency for primary care markets?
Shockley, Jeff; Merrick, Jason R. W.; Liu, Xiaojin; … - In: Production and operations management : the flagship … 32 (2023) 12, pp. 3908-3930
Persistent link: https://www.econbiz.de/10014441429
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How does supplier CSR performance help to expand exchange relationships with major buyers? : the moderating role of supply-side and demand-driven uncertainty
Liu, Xiaojin; Kou, Ying; Shockley, Jeff; Smith, Jeffery S. - In: Decision sciences 54 (2023) 3, pp. 334-357
Persistent link: https://www.econbiz.de/10014337124
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Tension in the emergency department? : the impact of flow stage times on managing patient-reported experiences and financial productivity
Smith, Jeffery S.; Shockley, Jeff; Anderson, Sidney; … - In: Decision sciences 53 (2022) 3, pp. 514-556
Persistent link: https://www.econbiz.de/10013332546
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Toward a theological turn in entrepreneurship : how religion could enable transformative research in our field
Smith, Brett R.; McMullen, Jeffery S.; Cardon, Melissa S. - In: Journal of business venturing 36 (2021) 5, pp. 1-9
Persistent link: https://www.econbiz.de/10013041017
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Exploring the social mechanisms for variation reduction for direct store delivery (DSD) and vendor managed inventory performance : an integrated network governance and coordination theory perspective
Stolze, Hannah J.; Brusco, Michael J.; Smith, Jeffery S. - In: International journal of production economics 234 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012502796
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How does supplier CSR performance help to expand exchange relationships with major buyers? The moderating role of supply‐side and demand‐driven uncertainty
Liu, Xiaojin; Kou, Ying; Shockley, Jeff; Smith, Jeffery S. - In: Decision Sciences (2021)
Persistent link: https://www.econbiz.de/10012809420
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Just How Much Does the Tail Wag the Dog? Altering Inventory to Manage Earnings
Cook, Kirsten A.; Huston, G. Ryan; Kinney, Michael R.; … - In: Decision Sciences 52 (2020) 1, pp. 216-261
Persistent link: https://www.econbiz.de/10012190928
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Development and validation of a measurement scale for the experience capability construct
Ponsignon, Frédéric; Smith, Jeffery S.; Smart, Andi - In: Journal of Service Management 32 (2020) 3, pp. 315-345
Purpose: This study aims to develop and empirically validate the concept of experience capability, which represents an organisation's ability to be adept at managing the customer experience. Organisations that build an experience capability develop an expertise in deploying a set of resources...
Persistent link: https://www.econbiz.de/10012278751
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Tension in the Emergency Department? The Impact of Flow Stage Times on Managing Patient‐Reported Experiences and Financial Productivity
Smith, Jeffery S.; Shockley, Jeff; Anderson, Sidney; … - In: Decision Sciences 53 (2020) 3, pp. 514-556
Persistent link: https://www.econbiz.de/10012408729
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Extending the institutional environment : the impact of internal and external factors on the green behaviors of an individual
Gleim, Mark R.; Smith, Jeffery S.; Cronin, J. J. - In: Journal of strategic marketing 27 (2019) 6, pp. 505-520
Persistent link: https://www.econbiz.de/10012202769
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