ERP implementation problems often occur due to cultural problems that lie deep within the organizational structure. Highly departmentalized (referred to as 'stove-piped') organizations are averse to the open flow of information and to process oriented management solutions. Nowhere are these...

Purpose – This paper aims to show that the planning‐oriented reference model is a conceptual approach that may provide a more complete alignment of strategic information, governance constructs, as well as process and information flows in the development of virtual partnerships....