Antony, Jiju; McDermott, Olivia; Sony, Michael - In: The TQM Journal 34 (2021) 5, pp. 1169-1188
Purpose: Quality 4.0 has a unique potential to create a competitive advantage for organisations by improving customer experience and enhancing profitability. The purpose of this study is to examine Quality 4.0, the9; benefits, motivating factors, critical success factors and the skills required...