Due to COVID-19, many Alternative Dispute Resolution processes are now conducted using technology that enables disputants to be physically remote. Popular videoconferencing platforms have been utilised by mediators, participants, service providers and courts. To date there has been little...

As with other jurisdictions, China has introduced a range of newer technologies into its justice sector to promote greater access to justice, improve judicial transparency and to promote just outcomes for disputing parties with legal issues. Chinese courts’ practice of embracing technology is...

This paper explores the purpose and efficacy of the United Nations Convention on International Settlement Agreements Resulting from Mediation (‘Singapore Convention’ or ‘Convention’). The Convention’s genesis was premised on the notion of alleviating the enforceability issues that are...

The COVID-19 pandemic has caused unparalleled disruption to the Australian legal system, particularly in the family law domain. Those commencing or considering commencing the separation process are experiencing heightened levels of financial and emotional disruption. In a bid to support and...

This project is designed to explore ways of more effectively tracking both the tangible and intangible costs and benefits of Customer Complaint Management, thereby enabling the calculation of a meaningful Return on Investment. This outcome will inform how organisations should effectively address...

Justice, like beauty, may also be in the eye of the beholder. For some individuals, whether or not an outcome, process and system are 'just' will depend on what is expected, available and perceived. From a societal perspective, however, the definition of 'justice' and determining the reach of...

Some articulations of the ‘multi-door' justice concept have assumed that the court is at the epicentre of the justice system and is critical in the context of dispute resolution referral. In recent decades, there has been a shift in how courts and conceptualized within the justice system and...

Whilst some theorists consider that it is only within courts that justice can be found and find the extension of the concept of justice beyond court-based adjudication to be troubling, the reality is that justice has always existed outside judicial determination and outside courts. This is...

Alternative Dispute Resolution (ADR) processes are increasingly being used to deal with a wide range of disputes that can include regulatory disputes involving government. This article explores the use of ADR in disputes relating to taxation and involves a consideration of effectiveness,...