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Search: person:"Srivastava, Govind Nath"
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Dienstleistungsqualität
4
Service quality
4
Commuting
3
Customer satisfaction
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Delhi Metro
3
Kundenzufriedenheit
3
Local public transport
3
Pendelverkehr
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public transportation
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service quality
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Öffentlicher Nahverkehr
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commuter satisfaction
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Betriebliches Bildungsmanagement
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Customer service
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Deutschland
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Employer-provided training
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Germany
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Kundenservice
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Preismanagement
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Pricing strategy
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Public transport
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credence services
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customer centricity
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customer satisfaction
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e-ticketing
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mobile ticketing
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passenger satisfaction
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platform amenities
1
platform services
1
ridership behaviour
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risk mitigation
1
security services
1
service encounter
1
smart card
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ticketing services
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train specific services
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Öffentlicher Verkehr
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English
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Srivastava, Govind Nath
4
Dash, Manoj Kumar
1
Purohit, Harsh
1
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International journal of applied management science
1
International journal of business excellence
1
International journal of business innovation and research : IJBIR
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International journal of services and operations management : IJSOM
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ECONIS (ZBW)
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1
Measuring effectiveness of ticketing services of public transportation
Srivastava, Govind Nath
;
Purohit, Harsh
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10012693127
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2
Measuring the effectiveness of first service encounter in public transportation : an empirical investigation
Srivastava, Govind Nath
- In:
International journal of business innovation and …
24
(
2021
)
1
,
pp. 100-123
Persistent link: https://www.econbiz.de/10012507171
Saved in:
3
Understanding perception of commuters for safety and risk mitigation mechanism : the case of public transportation
Srivastava, Govind Nath
- In:
International journal of applied management science
11
(
2019
)
4
,
pp. 370-388
Persistent link: https://www.econbiz.de/10012160438
Saved in:
4
Train specific services and commuter satisfaction of Delhi Metro : an empirical analysis
Srivastava, Govind Nath
;
Dash, Manoj Kumar
- In:
International journal of business excellence
17
(
2019
)
2
,
pp. 154-170
Persistent link: https://www.econbiz.de/10011997299
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