Parkin, N.; Linsley, M.J.; Chan, J.F.L.; Stewardson, D.J. - In: Managerial Auditing Journal 17 (2002) 1/2, pp. 43-54
This paper analyses the activities that are taking place to introduce quality function deployment (QFD) into an original equipment manufacturer (OEM). QFD literature presents many different types of planning tools and techniques that can be used in product development but very few actually...