Generating innovative products and services at a faster rate generates advantages for B2B service organizations in keeping up with and moving ahead of rivals. In this study, we introduce the concept of capacity for social exchange (CSE) in buyer-supplier relationships, which reflects the degree...

Purpose: The research first and uniquely explores the antecedent relationship among three highly studied environmental forces – competitive intensity (CI), market turbulence (MT) and technological turbulence (TT) – in a service context. Next, given the importance of services to the USA and...

Purpose: Service organization supply chains provide a context that amplifies the complexity of interorganizational interdependencies and the need to build unique capabilities and innovative solutions, especially when confronted with man-made or natural disasters. Using the lens of complex...