This study aims to determine the factor underline of independent value creation at banking services. By understanding of the factors, it would be identified the way to enhance customer independent value creation activities. The study is using bank services as the study context. It involved bank...

In a world increasingly shaped and influenced by information and communication technologies, more and more universities are developing effective e-service quality to enhance their services to students. This paper describes how we used an e-survey to assess service quality development efforts at...