Annamalai, C.; Ramayah, T. - In: Business Process Management Journal 17 (2011) 3, pp. 495-509
Purpose – The purpose of this study is to examine the tangible and intangible benefits of two enterprises resource planning (ERP) packages namely SAP and Oracle. In particular, the operational benefits (OP), managerial benefits (MB), strategic benefits (SB), information technology (IT)...