Over the past 20 years considerable efforts have been invested in exploring how the public understands climate change. However, the bulk of this research has been conducted in Europe and North America and little is known about public perceptions of climate change in developing countries. This...

Customer satisfaction and service quality are two important concepts in the marketing literature. However, there has been some confusion about the conceptualisation and measurement of these two concepts and the nature of the relationship between them. The primary objective of this research was...