Tang, Yue; Jiang, Houyuan; Xie, Jingui; Zheng, Zhichao - 2022
We study an M/M/1/K queue where customers can reschedule their appointments. Rescheduled customers show up with higher probabilities, incurring lower no-show costs, but rescheduling also frees up slots that may not be filled later, leading to wasted service capacity and lower throughput. The...