Wu, Yu-Lung; Tao, Yu-Hui; Yang, Pei-Chi - In: The Service Industries Journal 32 (2010) 3, pp. 477-497
The Internet has played a pivotal role in transforming banking services into e-services. While several studies have examined the effective measurement of e-banking service quality, their lack of a holistic view has hindered the accumulation of past knowledge. To address this issue, this study...