Gotzamani, Katerina D.; Theodorakioglou, Ypatia D.; … - In: The TQM Magazine 18 (2006) 1, pp. 44-54
Purpose – The purpose of this paper is to identify the effect of time on ISO 9000's contribution to total quality management and performance improvement. Design/methodology/approach – Initial empirical research was conducted in Greek certified companies to evaluate their motives for...