Lepistö, Kari; Saunila, Minna; Ukko, Juhani - In: International Journal of Quality & Reliability Management 39 (2021) 1, pp. 30-52
Purpose: This study examines whether certification improves the dimensions of total quality management (TQM) and whether the impact of certification is similar across companies of different sizes and industries. The benefits of certification for companies have been widely discussed in recent...