Valle, Mauricio A.; Ruz, Gonzalo A.; Varas, Samuel - In: Academia Revista Latinoamericana de Administración 28 (2015) 2, pp. 177-194
Purpose The purpose of this paper is to propose a model of voluntary employee turnover based on the theory of met expectations and self-perceived efficacy of the employee, using data from a field survey conducted in a call center. Design/methodology/approach The paper formulates a model of...