Van Aken, Eileen M.; Letens, Geert; Coleman, Garry D.; … - In: International Journal of Productivity and Performance … 54 (2005) 5/6, pp. 400-418
Purpose – The purpose of this paper is to describe and illustrate an application of a tool for assessing the maturity and effectiveness of enterprise performance measurement systems. Design/methodology/approach – Assessment elements were defined based on the literature, and the scoring...