This paper proposes a reflection to induce a better understanding of R&D in services, based on case studies carried out in Brazilian University Hospitals (UHs). The results show that the generation and increase of the stock of knowledge in services go beyond those reported in the material...

This research describes the adoption of Electronic Patient Record in Brazilian and Spanish hospitals, focusing on the role of such technology upon hospital management and on controversies linked to the process of building and introducing this tool. The theoretical background discusses innovation...