Ribeiro, Maria Luísa; Vasconcelos, Maria Luísa; … - In: International Journal of Contemporary Hospitality Management 31 (2019) 2, pp. 790-811
Purpose: This article aims to analyze performance evaluation in the Portuguese hospitality sector. It assesses the frequency with which performance indicators are monitored, the relevance assigned to them and how the two are related. It further evaluates whether performance evaluation practices...