Veiga, Gabriela Lobo; Pinheiro de Lima, Edson; Frega, … - In: International Journal of Productivity and Performance … 71 (2020) 2, pp. 598-642
Purpose: To investigate the relationship between performance frontier and operations strategy. A two-level conceptual framework is proposed based on performance elements that act as output/input variables and delimit the scope of the frontier analysis. Design/methodology/approach: The framework...