Psomas, Evangelos; Dimitrantzou, Christina; Vouzas, Fotios - In: International Journal of Productivity and Performance … 71 (2021) 8, pp. 3581-3605
Purpose: The present study focuses on the cost of quality (CoQ) based on which organizations can evaluate their quality-related activities in economic terms. The purpose of the study is to identify the CoQ practical implications as well as to group them into logical themes....