Li, Siyu; Wang, Kedi; Huo, Baofeng; Zhao, Xiande; Cui, … - In: Industrial Management & Data Systems 122 (2021) 1, pp. 167-193
Purpose: This study aims to investigate the impact of cross-functional coordination (cross-functional system, process and team coordination) on customer coordination (customer strategic and operational coordination) and operational performance. Following the lens of information processing...