Hou, Jiahe; Liu, Weihua; Cao, Yuenan; Wang, Siyu; Tang, Ou - In: Journal of management science and engineering 9 (2024) 3, pp. 308-327
The quality of logistics services affects the performance and competitiveness of express logistics companies. Conventional evaluation methods of service quality are based on constructing a rating index system and then comprehensively evaluating the associated questionnaires and interviews. Such...