Shoppers in wholesale clubs are usually more sensitive to the quality of the products. Because not all dissatisfied customers choose to return the item, the wholesale club can initiate a quality recall in order to maintain its brand value and reputation. With quality recalls, customers are...

Patients' satisfaction with an appointment system when they attempt to book a nonurgent appointment is affected by their ability to book with a doctor of choice and to book an appointment at a convenient time of day. For medical conditions requiring urgent attention, patients want quick access...

Hospitals develop nurse schedules that cover a period of 4-6 weeks and are posted several weeks in advance. Once posted, changes to the schedule require voluntary participation by the nurses, making it difficult for hospitals to respond to changes in nursing needs and availability of nurses. At...