Preface to the updated edition -- Introduction -- What employees want most -- For business leaders : why appreciation is a good investment -- Appreciation : From both managers and peers -- Appreciation language #1: Words of affirmation -- Appreciation language #2: Quality time -- Appreciation...

"It happens all the time: a leader reads a book or goes to a conference and learns great new ideas for their organization. But when they try to implement changes, nothing budges. Why? It's because work cultures are deeply rooted. Paul White knows this, and it's why he wrote The Resilient...