Eldridge, Stephen; van Iwaarden, Jos; van der Wiele, Ton; … - In: International Journal of Quality & Reliability Management 31 (2013) 1, pp. 66-81
Purpose – This paper aims to explore the application of management control systems (MCS) to business processes when an organisation is operating in an uncertain environment. The limitations of conventional process control in this context are described, and the opportunities to exploit current...