Moreo, Andrew; Woods, Robert; Sammons, Gail; Bergman, … - In: International Journal of Contemporary Hospitality Management 31 (2019) 1, pp. 330-348
Purpose: As a service segment, the food and beverage industry has great potential for intensive interface between the consumer and the service provider and between the service provider and the back of the house staff. Given the significance of the perception of the provision of service to the...