Purpose: High-quality cold-chain logistics are key to effectively managing the quality of temperature-sensitive foods. Hence, this study investigates the service quality of such logistics, using a real-life case of temperature-sensitive milk delivery. Design/methodology/approach: This study...

Purpose: Delivery vulnerability is a critically important theme in logistics risk management. However, while logistics service providers often collect and retain massive amounts of logistics data, they seldom utilize such information to diagnose recurrent day-to-day logistics risks. Hence, the...

Purpose Cargo loss has been a major issue in logistics management. However, few studies have tackled the issue of cargo loss severity via business analytics. Hence, the purpose of this paper is to provide guidance about how to retrieve valuable information from logistics data and to develop...