Personal experience is directly relevant to the development of recognition or attitudes. Unlike most previous studies that have treated people as identical objects, this study extends the current knowledge of the influence of personal experience on attitude formation by incorporating individual...

This article develops a generic framework to explain the environment for public–private partnership (PPP) development in transitional economies. The framework stands on a tripod that includes the market, the operating environment, and the government, each containing several factors that...

Purpose: The purpose of this paper is to explain the direct and moderating effects of perceived transparency on citizen satisfaction with public healthcare services. Design/methodology/approach: This paper extends the classic framework of service quality, value and satisfaction by adding...

This paper adopts both one-dimensional and multi-dimensional cluster analysis to analyze China’s HDI data for 1982, 1995, 1999, and 2003, and to classify China’s provinces into four tiers based on the three basic developmental aspects embedded in HDI. The classifications by cluster analysis...

Citizen surveys have been increasingly employed to evaluate the outcome of public service delivery. However, the effects of respondents’ demographic characteristics on their subjective evaluations inevitably raise questions about the fairness of such investigations. This study views the...

Public-private partnerships (PPPs) have become an important means in public services provision; research thereof has been increasing. This article develops a tripod framework to explain PPPs formation in a cross-country context, the tripods being the market, the operating environment, and the...