Yao, Liming; Shuai, Yuhong; Chen, Xudong; Xiao, Anran - In: International Journal of Retail & Distribution Management 48 (2020) 6, pp. 609-627
Purpose: Due to recent technological advances, the retail industry has changed significantly. This paper examines a novel unmanned retail mode-unattended convenience store to identify the possible operational problems and develop appropriate managerial recommendations....