Miyagawa, Masahiro; Yoshida, Kosaku - In: International Journal of Quality & Reliability Management 27 (2010) 7, pp. 736-755
Purpose – The main objective of this study is to explore the relationship between total quality management (TQM) practices and the business performance of Japanese‐owned manufacturers in the USA. Design/methodology/approach – In this empirical study, 200 companies were chosen by random...