Zahari Wan Yusoff, Wan; Ismail, Maziah; Shah Ali, Azlan - In: Journal of Facilities Management 8 (2010) 3, pp. 226-238
Purpose – The paper aims to provide better understanding of internal customer perspectives, i.e. the employees of local authorities (LAs) as a service provider in Malaysia. The research attempts to identify the contributing and the constraining factors affecting the quality of the services to...