Purpose – Trajectory is the path a moving object takes in space. To understand the trajectory movement patters, data mining is used. However, pattern analysis needs semantics to be understood. Therefore, the purpose of this paper is to enrich trajectories with semantic annotations, such as the...

Purpose – The purpose of this paper is to gain a deeper understanding of customers’ perceived privacy and security (CPPS) by investigating privacy concerns, data security, and exploring the factors that elevate or minimise these concerns in relation to organisations’ practices....

Purpose – The purpose of this paper is to utilise the existing theories on consumer behaviour and scales within web quality to develop a framework for measuring travellers’ web satisfaction and willingness to purchase tickets through airlines’ web sites. Design/methodology/approach – The...

Purpose – The purpose of this paper is to propose the use of technology adoption model UTAUT as an adoption model of IT governance frameworks, specifically Information Technology and Infrastructure Library (ITIL). The aim is to help the decision maker to better map ITIL processes with business...

Purpose – The purpose of this paper is to identify and analyze influential factors of service-oriented architecture (SOA) adoption in e-banking and to provide a methodological framework that explains these factors. One of the main reasons why banks fail to achieve the benefits from SOA...

Purpose – The purpose of this paper is to revisit the internet users’ information privacy concerns (IUIPC) construct, a research model, and hypotheses based on Malhotra et al. (2004) to assess the continued applicability of this construct. The relationship among privacy concerns, trusting...

Purpose – The purpose of this paper is to examine how to achieve business improvement using clear organisational goals and well-communicated vision, together with a powerful process modelling technique and an analysis of the adopted e-business development stages. Design/methodology/approach...

Purpose – The purpose of this paper is to define standard guidelines for the development of a wiki collaboration space for e-Learning, in order to provide collaborative activities among students, and between instructors and students. Design/methodology/approach – The general requirements and...

Purpose – The purpose of this paper is to investigate the external and internal factors that contribute to assimilation of enterprise resource planning (ERP) system in the organization through the processes of adapting, routinizing and institutionalization of technology....

Purpose – Healthcare (HC) utilizes informatics to provide its services through information technology (IT) where social network is a promising initiative to aid medical decision-making (DM) quality. Even though HC is a globally expensive investment and a complex service-oriented industry, it...