BELL, Chip R - 2007 - 2nd ed.
Intro -- Contents -- Preface -- Imperative 1 Find and Retain Quality People -- 1 Recruit Creatively and Hire Carefully -- 2 Paying Attention to Employee Retention -- 3 Keeping Your Best and Brightest -- Imperative 2 Know Your Customers Intimately -- 4 "Emotionalizing" the Yardstick: Why Customer...