Plambeck, Erica L.; Zenios, Stefanos A. - In: Manufacturing & Service Operations Management 2 (2000) 3, pp. 240-263
The principal-agent paradigm, in which a principal has a primary stake in the performance of some system but delegates operational control of that system to an agent, has many natural applications in operations management (OM). However, existing principal-agent models are of limited use to OM...