Zheng, Yueping; Manoharan, Aroon P - In: International Journal of Public Administration in the … 3 (2016) 4, pp. 1-9
The development of ICTs brings opportunities for governments to improve their services provision. Since early 2000, governments at all levels have increasingly enabled citizens to get e-services, or services online, which was the primary function of e-government. Although great progress has been...