Online-to-offline (O2O) refers to a new type of e-commerce that combines online order acquisition and offline on-demand order fulfillment service. The daily demand for O2O store is affected by both online and offline factors. Given the highly dynamic online operation and offline environment, the...

Problem definition: Restaurants can provide catering services to customers through the traditional offline channel or online food delivery platforms. Platforms claim they deserve to receive a positive commission fee from restaurants as they help restaurants expand their market and gain access to...

Motivated by Fresh Hema, we consider a distribution system in which retailers replenish perishable goods from a warehouse, which, in turn, replenishes from an outside source. Demand at each retailer depends on exogenous features and a random shock, and unfulfilled demand is lost. The objective...

Leveraging large-scale data sources to employ personalized dynamic pricing has been a prominent practice in the retail industry. Intuitively, from a marketing and operations perspective, this pricing strategy should lead to more revenue and sales; however, its impact on customer churn has not...

On-demand delivery through sharing platforms represents a rapidly rising segment of the global workforce. The emergence of sharing platforms enables gig workers to choose when and where to work, allowing them to do so flexibly. However, such flexibility brings notorious challenges to platforms...