Zhu, Dong Hong; Chang, Ya Ping - In: International Journal of Contemporary Hospitality Management 32 (2020) 3, pp. 1367-1383
Purpose: Robotic chefs are starting to replace human chefs in restaurant industry. Whether customers have a good food quality prediction may have an important effect on their patronage decision. Based on the stereotype content model, the purpose of this paper is to investigate the impact of...