Lilja, Owe; Schroder, Harald; Knutsson, Torsten - In: The TQM Magazine 2 (1990) 2
Describes SAAB Aircraft′s operator responsibility system. Discusses how the aircraft division has met changing market conditions by adopting a TQM approach to business. Asserts that workers have become responsible for their own quality. Contends one result of this programme has been the...