Jaca, Carmen; Paipa-Galeano, Luis; Viles, Elisabeth; … - In: The TQM Journal 28 (2016) 6, pp. 869-886
processes. In this paper, the authors propose a new readiness programme based on the principles of 5S, with the aim of … strengthening employees’ motivation and involvement prior to 5S being implemented. Design/methodology/approach The research is based … before 5S was successfully implemented. The degree of awareness and motivation of the programme participants improved as a …