Neuts, Marcel F.; Lucantoni, David M. - In: Management Science 25 (1979) 9, pp. 849-861
We study a queue with N servers, who may break down and require repair at a facility, which has c repair crews. Under exponential assumptions, this model has an algorithmically tractable solution. It is then in fact a particular case of the M/M/N queue in a Markovian environment. The purpose of...