Purpose – The purpose of this paper is to examine cognitive and affective antecedents and consequences of satisfaction in the context of hedonic services. Design/methodology/approach – Two studies were conducted using hedonic services. The study sample was composed of 400 visitors to two...

Purpose – This paper seeks to deal with affective design of waiting areas (servicescapes) and has twofold aims. The first, is to explore affective values for waiting areas. The second, is to identify interactions between physical design attributes and affective values....

Purpose – To show that relationship duration enhances the effect of transformational leadership on follower's terminal value system congruence and identification (cognitive outcomes), but not on attachment and affective commitment (affective outcomes). Design/methodology/approach – Data for...

As part of a qualitative research project to map the use of contemplative practices in secular settings, in‐depth interviews were conducted with 79 people who have founded or lead organizations where contemplative practices play a key role. In a number of interviews, contemplative practices...