Shaikh, Aijaz A.; Karjaluoto, Heikki - In: International Journal of E-Business Research (IJEBR) 12 (2016) 3, pp. 1-16
A great deal of conceptual confusion surrounds the notions of digital banking and innovative alternative delivery channels that support banking and other financial transactions globally. The authors contend that the concepts of digital banking and associated delivery channels are ambiguous and...