Fan, Guorui; Deng, Zhaohua; Liu, Lai C. - In: Data science and management : DSM 6 (2023) 4, pp. 247-255
outpatient appointments. The empirical findings revealed that appointment lead-time, appointment time, weekday appointments …, online doctor rating, appointment doctor's expertise, patient distance, and previous outpatient visit experience … significantly influenced patients' missed appointment behaviors from online outpatient bookings. Importantly, previous outpatient …