Kopach, Renata; DeLaurentis, Po-Ching; Lawley, Mark; … - In: Health Care Management Science 10 (2007) 2, pp. 111-124
within a day or two of making their appointment request, and long term patient booking is very limited. The hope is that … these short appointment lead times will improve patient access and reduce uncertainty in clinic operations by reducing … patients on longer term appointment scheduling, (3) provider care groups, and (4) overbooking. Discrete event simulation …