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Search: subject:"Automatic Email Classification"
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Automatic Email Classification
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Call Center Email
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Customer Complaint Handling
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Latent Semantic Indexing (LSI)
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Singular Value Decomposition (SVD)
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Voice of Customers (VOC)
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COUSSEMENT, K.
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POEL, D. VAN DEN
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Faculteit Economie en Bedrijfskunde, Universiteit Gent
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Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium
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Improving Customer Complaint Management by
Automatic
Email
Classification
Using Linguistic Style Features as Predictors
COUSSEMENT, K.
;
POEL, D. VAN DEN
-
Faculteit Economie en Bedrijfskunde, Universiteit Gent
-
2007
introduces a methodology to improve complaint handling strategies through an
automatic
email
classification
system that …
Persistent link: https://www.econbiz.de/10004983206
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