Stöcker, Björn; Baier, Daniel; Brand, Benedikt M. - In: Journal of Business Economics 91 (2021) 8, pp. 1149-1187
Returns are an inconvenient problem in the mail-order business, not only for the merchant but also for the customer. With an estimated return rate of 50% in the fashion sector, the seller has to deal with the expense of restocking and possibly reprocessing, the buyer, who must reship the return,...