Kaushal, Sarika; Hussain, Dilwar - In: International Journal of Virtual Communities and Social … 10 (2018) 1, pp. 65-74
Indian banks spend heavily to procuring banking information systems (BIS) in order to achieve positive benefits to the bank and to its customers. They are under increasing pressure to justify its value. However, the evaluation of success of the BIS is generally ignored by banks especially at the...