Ndaita, Paul Mumo; Gachie, Thomas; Kiveu, Christopher W. - In: The TQM Journal 27 (2015) 6, pp. 683-690
Purpose – The purpose of this paper is to determine the level of Lean Six Sigma (LSS) implementation at National bank Operations Division by utilizing the five stages of progress identified by Gygi et al. (2005), namely, initialize, deploy, implement, expand and sustain. A further aim was to...